Innovating patient experience and healthcare pathways through design and symmetry of attention: feedback from Hôpitaux de Marseille, GHT13 and Boehringer Ingelheim
May 22, 2024 | 2:15 PM - 3:00 PM
May 22, 2024 | 2:15 PM - 3:00 PM
Description
Collaborating with patients and professionals to build tomorrow's healthcare and improve patient/caregiver experiences and professionals' quality of life: this is the collective desire of healthcare and medico-social establishments, local authorities, pharmaceutical manufacturers and institutions.
The use of collaborative innovation methods such as design, and the inclusion of a user/professional mirror vision, have for years demonstrated their impact in improving healthcare pathways.
By exploring the potential of these design thinking and collective intelligence methods, how can we mobilize the symmetry of attentions to take into account the patient experience, develop healthcare pathways and support change?
Design thinking, a collaborative, empathetic and systemic innovation method, is one of the levers of action for empowering patients and professionals.
As for collective intelligence, it values the collaboration of diverse skills to produce richer, more creative solutions.
By combining design thinking and collective intelligence, we can effectively mobilize the energies and ideas of different stakeholders, fostering an inclusive and holistic approach to tackling the challenges linked to the patient experience, healthcare pathways and change processes.
The floor will be given to hospital managers and pharmaceutical manufacturers, who will talk about their experiences with these methods.
They will share with you their day-to-day action keys for using collective intelligence and design methods to build tomorrow's healthcare.
